Faulty Items
Products are covered under your rights Under the Australian Consumer Law. When purchasing goods and services from a business, consumers are provided with automatic guarantees and rights under the Australian Consumer Law (ACL).
The ACL states that goods must match any descriptions provided, be safe, lasting, and with no faults, and function as they are meant to. Services must be provided with acceptable care, skill, and technical knowledge and give the results that the consumer and the business have agreed on. These guarantees and rights provided by the ACL are known as ‘Consumer Guarantees’.
Products are covered by the manufacturer’s warranty, if a product is faulty and the fault has occurred within the product’s warranty period, the faulty product can be returned to Electricians Tools Online for a replacement. If the product is tested and deemed not faulty by Supplier’s technician(s), the credit note will be reversed and product returned to the customer.
The return request must be made within the product’s warranty period from the date of sale. Your invoice/receipt must be returned with the product to verify the date of purchase. All components relating to the product must be returned. If a credit is provided, products will be credited at their purchased price. Please contact [email protected] to report any faulty items so we can take remedial action.
